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FAQ my36 — Answers to
All Your Questions

The most frequently asked questions by my36 members — covering accounts, deposits, withdrawals, promotions, security, and technical topics. Find your answer here before contacting support.

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Most Frequently Asked Topics

We have organized all key topics so you can find answers quickly without having to scroll too far.

Account & Registration

How to register, eligibility requirements, account verification, KYC, and profile management — all your my36 account questions answered here.

Deposit & Payment

Accepted deposit methods, minimum limits, processing times, and unresolved deposit issues — complete financial support for my36 members.

Fund Withdrawal

The withdrawal request process, processing timeframes, daily limits, and steps to take if a withdrawal has not been received within the expected period.

Bonus & Promotions

Wagering requirements, bonus validity periods, how to claim promotions, and questions about the my36 member loyalty programme that offers ongoing rewards.

Account Security

How to enable 2FA, what to do if unauthorized access is suspected, how to change your password, and my36's data protection policy.

App & Technical

How to download the my36 app, login issues, loading speed, and other technical problems you may encounter while using our platform.

This my36 FAQ page is designed to help members find answers quickly — without having to wait for a support response. We know that when an issue comes up, you want it sorted right away. So we've compiled the most frequently raised questions from Malaysian players and provided clear, practical answers for each one.

If you can't find what you're looking for here, don't worry — the my36 support team is available via live chat 24 hours a day, 7 days a week. Our average response time is under 2 minutes, so you won't have to wait long.

Account & Registration

my36 account registration can be completed in under 3 minutes. Visit registration page and fill in the required details: full name, Malaysia phone number, email address, and password. After submitting the form, check your email for a verification link and click it to activate your account. You can then log in and start playing immediately.

The minimum age requirement to register and play at my36 is 18 years and above. All members are required to submit valid identification documents during the KYC verification process. my36 takes responsible gaming seriously and will not grant access to anyone under the age of 18.

For KYC verification, you will need to submit:
  • Valid Malaysian identity card (MyKad) — front and back
  • Selfie holding your identity card
  • Recent bank statement (not older than 3 months) as proof of address
Documents can be uploaded directly through your account dashboard. The review process typically takes between 1 and 24 business hours.

No. Each user is only permitted to hold one my36 account. Owning multiple accounts violates our terms of service and may result in the suspension or closure of all associated accounts without prior notice. If you have forgotten your login details, use the "Forgot Password" function or contact our support team.

Email or phone number changes can be made via the "Profile Settings" section in your account dashboard. You will be asked to verify your identity via an OTP code sent to your previous contact before the change takes effect. If you no longer have access to your old email or number, contact my36 support via live chat and provide your identification documents for manual verification.
Deposit & Payment

my36 accepts a wide range of payment methods popular among Malaysia players, including:
  • Local bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank)
  • Digital wallets — Touch 'n Go eWallet, GrabPay, Boost
  • FPX (Internet Banking)
  • Visa and Mastercard debit cards
  • Cryptocurrency (Bitcoin, USDT)
All deposit methods are processed with 256-bit SSL encryption to ensure the security of your transactions.

The minimum deposit amount at my36 is RM 10 only — one of the lowest in the Malaysia market. This lets new players try the platform without committing a large amount. For cryptocurrency deposits, the minimum amount may vary based on the current exchange rate. There is no maximum deposit limit, though large transactions may require additional verification.

Most deposits are processed and credited to your my36 account within 1 to 5 minutes. Deposits via FPX and digital wallets are typically instant. Manual bank transfers may take slightly longer depending on the bank's processing time. If your deposit has not been credited after 30 minutes, contact support with proof of transfer (slip or screenshot).

my36 does not charge any processing fees for deposits. You only pay the amount you wish to deposit — no hidden charges or commissions are deducted by my36. However, your bank or digital wallet provider may apply their own fees for certain types of transfers. Please check with your bank for more details.
Fund Withdrawal

Log in to your my36 account, go to the "Wallet" or "Finance" section, then select "Withdrawal". Enter the amount you wish to withdraw and choose your withdrawal method. Make sure the registered bank account is in the same name as your my36 account. Once the request is submitted, you will receive an email notification as confirmation. For a full guide, visit the Withdrawal page.

my36 withdrawals are processed within 15 minutes to 2 hours for local Malaysia banks. Withdrawals submitted before 11 PM are typically completed the same day. Withdrawals via digital wallets such as Touch 'n Go or GrabPay may be processed faster. If your withdrawal has not arrived after 4 business hours, contact our support team with your transaction reference number.

The minimum withdrawal limit at my36 is RM 30 per transaction. The maximum daily withdrawal limit varies by account verification level — fully verified accounts (complete KYC) enjoy a higher daily withdrawal limit. For accurate details on your current limits, check the "Account Settings" section or contact our support team.

A withdrawal request may be rejected for several reasons:
  • Bonus wagering requirements not yet fully met
  • The registered bank account name does not match the my36 account name
  • KYC verification incomplete or documents missing
  • Insufficient available balance (taking into account locked bonus balance)
  • The stated bank account is inactive or invalid
Check the rejection notification email for detailed reasons and next steps.
Bonus & Promotions

The welcome bonus is automatically credited to your account once your first deposit is successful. No special promo code is required. Visit the Promotions to view all current offers including bonus rates, wagering requirements, and validity periods. Be sure to read the promotion terms before accepting any bonus so you fully understand the betting requirements.

Wagering requirements mean you need to bet a specific amount (usually expressed as a multiple of the bonus) before bonus funds can be converted into withdrawable cash. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place bets totalling RM2,000 (RM100 × 20) before withdrawing those bonus funds. The exact wagering requirements for each my36 promotion are clearly stated on the Promotions page.

Yes, you can opt out of or remove a bonus from your account through the "Bonus" section in the dashboard. However, if you have already used part of the bonus balance for betting, it may not be fully reversible. We recommend reading the bonus terms carefully before accepting any offer. If you prefer to play without a bonus, select the "Deposit Without Bonus" option during the deposit process.

Yes. my36 has a tiered loyalty programme that continuously rewards active members. This includes weekly cashback based on total betting volume, birthday bonuses, special deposit reload offers, and access to exclusive VIP promotions. All rewards are credited automatically based on your account activity. Check the Promotions for the latest information on all ongoing offers.
Account Security

Log in to your account, go to "Settings" then "Security". Select "Enable Two-Factor Authentication" and follow the instructions to link your phone number or email. Once enabled, every new login from an unrecognized device will require an OTP code sent to your number or email. We strongly recommend all members enable 2FA for maximum protection.

Take the following steps immediately:
  • Change your account password immediately via "Settings → Security → Change Password"
  • Log out of all active sessions via the "Log Out of All Devices" option
  • Check your login history and transaction records for suspicious activity
  • Enable or review your 2FA settings
  • Contact my36 support via live chat to report the incident and request a further investigation

Never. my36 will never ask for your password, PIN, or sensitive account information through any channel, including email, SMS, WhatsApp, or live chat. If you receive any such request, it is a phishing attempt. Please report it to our support team and never disclose that information. Always verify that the URL you are using is the correct my36.onl address before logging in.
App & Technical

Visit the App my36 to get the official download link. For Android, download the APK file directly from our site — you may need to enable "Unknown Sources" in your device security settings. For iOS, follow the profile installation instructions provided. Always download from official my36 sources only to avoid security risks from fake apps.

Try the following troubleshooting steps in order:
  • Fully close the app and reopen it
  • Check your internet connection — switch between WiFi and mobile data to test
  • Clear the app cache via your device settings
  • Make sure you are using the latest version of the my36 app — update if available
  • Restart your device
  • If the issue persists, uninstall and reinstall the app from the official source
If none of the above steps help, contact my36 technical support and provide your device model and operating system version.

Yes. The my36 platform is fully accessible via web browser on a desktop, tablet, or smartphone with no software download required. The my36 website is mobile-optimised and supports all key features including deposits, withdrawals, games, and promotions. That said, the my36 app delivers a smoother experience with faster load times and push notifications for exclusive offers.
Responsible Gaming

my36 provides a range of tools to help members play responsibly:
  • Deposit Limit — Set daily, weekly, or monthly deposit limits
  • Playing Time Limit — Set a limit on the duration of your gaming sessions
  • Self-Break — Take a temporary break from the platform for 24 hours to 30 days
  • Self-Exclusion — Permanently close your account if needed
  • Self-Assessment — Assess your gambling risk level with the provided questionnaire
For more information, visit the Responsible Gaming page.

Log in to your my36 account, go to "Settings" and select "Responsible Gaming". Here you can set deposit limits and session time limits based on your needs. Stricter limit changes take effect immediately, while more relaxed limits will be processed after a 24-hour reflection period to ensure your decision is final. This is a protective measure in the interest of our members.

Can't Find the Answer You're Looking For?

The my36 support team is available to help you 24 hours a day, 7 days a week via in-platform live chat. Our average response time is under 2 minutes — you won't have to wait long to get the help you need.

Your Information Is Always Safe

All communications and transactions at my36 are protected by 256-bit SSL encryption. Your personal data is processed in accordance with our Privacy Policy, which complies with international data protection standards. We do not share your information with third parties without your consent.

At my36, we are committed to providing the most enjoyable and transparent gaming experience for all our members in Malaysia. This FAQ page is updated regularly to ensure all information remains accurate and relevant in line with the latest policy changes and platform features.

Remember — playing at my36 is meant to be fun. Set your limits, stick to a comfortable budget, and reach out if you need any help. We're always here for you.

Quick Links
Register a New Account Login How to Deposit How to Withdraw All Promotions Download App Game Lobby Bingo Room About the Platform
Key Limit Summary
  • Minimum deposit: RM 10
  • Minimum withdrawal: RM 30
  • Deposits processed within 1–5 minutes
  • Withdrawals within 15 minutes–2 hours
  • Minimum age requirement: 18 years
  • KYC required for withdrawals
  • 1 account per user only
Account Security Tips
  • Enable 2FA for added protection
  • Use a strong, unique password
  • Do not share your login credentials
  • Log out after using a public device
  • Check the URL — make sure it is my36.onl
  • my36 never asks for your password
Related Documents
About Us Terms and Conditions Privacy Policy Responsible Gaming
Still Need Help?

The my36 support team is available 24/7 via in-platform live chat. Average response time is under 2 minutes.

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Register for free today and enjoy an exclusive welcome bonus. Over 500,000 Malaysian players have trusted my36 as their gaming platform of choice.

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