Responsible Gaming my36 – Safe Play Guide

Online gaming should be a source of entertainment — a way to unwind, test your luck, and have fun with a like-minded community. At my36, we believe that enjoyment only means something when it happens within a healthy and responsible framework.

That is why responsible gaming is not just a small section of our policy — it is at the core of how we build and operate this platform. Every feature, every control tool, and every policy we implement is designed with one goal: ensuring my36 members always remain in full control of their gaming experience.

We understand that for some people, gaming can become more than just entertainment. Life pressures, financial difficulties, or emotional instability can change a person's playing habits. my36 does not take this reality lightly. Instead, we invest in early detection systems, self-control tools, and staff training to ensure we can identify and assist members who may need support.

Problem gambling rarely appears overnight. It usually develops gradually and can be difficult to recognize on your own. Here are some warning signs to watch for in yourself or those around you.

Behavioural Warning Signs

• Feeling the need to increase your betting amount to get the same level of excitement
• Trying to recover losses by continuing to play ("chasing losses")
• Lying to family or friends about gambling activity or losses
• Neglecting work, family, or academic responsibilities due to gaming
• Borrowing money or selling assets to fund gameplay
• Feeling anxious, irritable, or low when not playing

Financial Warning Signs

• Spending more than you can afford on gambling
• Using money meant for essentials such as rent, bills, or food to play
• Repeatedly asking others for loans without a clear reason
• Accumulating unexplained debt

All self-control tools are accessible directly through the "Account Settings" section on the my36 platform or our mobile app. The process is straightforward and requires no approval from us — you are in full control.

• 1

  Log in to your my36 account

  Use your credentials to log in via the my36 website or app on your device.

• 2

  Go to "Account Settings"

  Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu.

• 3

  Select "Responsible Gaming"

  This section displays all available control tools — deposit limits, time limits, temporary breaks, and self-exclusion.

• 4

  Set suitable limits

  Enter the limit value that works for you. Limit reductions take effect immediately; increases require a waiting period for your protection.

• 5

  Confirm and save settings

  Review your settings and confirm. You will receive an email notification for every change made.

My36 takes child protection very seriously. Our platform is strictly for individuals aged 18 and above, and we enforce a rigorous age verification policy through the KYC process at registration.

If you share a device with children or teenagers, we strongly recommend the following steps:

• Always log out of your my36 account after each play session
• Do not save your password in the browser on a shared device
• Enable parental controls on devices shared with children
• Ensure your account information and password are not accessible to children
• Use website-blocking software for gambling sites on children's devices

If you suspect your my36 account is being accessed by a child, please contact our support team immediately. We will act quickly to address the situation.