Terms and Conditions my36 – Complete Guide for Members

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and my36 ("Platform" or "We"). This document governs your use of all services, games, and features provided through the official my36 website and our mobile application.

By completing the registration process, making your first deposit, or simply browsing our platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. This acceptance also covers our Privacy Policy and Responsible Gaming policy, both of which form part of this overall agreement.

These Terms are a living document that may be updated from time to time. my36 will notify members of significant changes via in-platform notifications or registered email. Continued use of the platform after any changes are published constitutes acceptance of the updated terms.

2.1 Age & Eligibility Requirements

My36 services are available only to individuals aged 18 and above. You must be a Malaysian citizen or permanent resident domiciled in Malaysia at the time of registration. my36 reserves the right to request proof of age and identity at any time.

2.2 One Account Per Individual

Each individual is permitted to hold only one (1) active account on my36. Registering multiple accounts using the same or different names, email addresses, phone numbers, or financial details is strictly prohibited. Any duplicate accounts detected will be closed immediately and all balances in those accounts will be forfeited.

2.3 Accuracy of Information

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes your full name, identification number, address, phone number, and financial details. Providing false or misleading information may result in account termination without notice and balance forfeiture.

2.4 Identity Verification (KYC)

To comply with legal requirements and protect member security, my36 conducts an identity verification (KYC) process. You will be required to submit a valid copy of your identification card or passport along with proof of current address. The KYC process is completed within 24 business hours. Accounts that have not completed KYC may be restricted from making withdrawals above a certain limit.

• Valid National Identity Card (MyKad) or passport
• Proof of current address — bank statement or utility bill not older than 3 months
• Selfie with your identity card if requested by the verification team

3.1 Deposits

All deposits must be made using a payment method supported by my36. Deposits are typically credited to your account within three minutes. my36 is not responsible for any delays caused by your bank or third-party payment providers.

3.2 Withdrawals

Withdrawals are only permitted to a verified bank account or e-wallet registered under the same member's name. Withdrawal requests are processed within 15 minutes to two hours depending on the chosen method and bank processing times. Minimum and maximum withdrawal limits are displayed in the Withdrawal section of the platform.

3.3 Currency

All transactions on my36 are conducted in Malaysian Ringgit (MYR). my36 does not accept foreign currency transactions directly. Any currency conversion that occurs is the responsibility of your bank or payment provider.

3.4 Anti-Money Laundering Policy

My36 fully complies with Malaysia's anti-money laundering laws. Any transactions suspected of being linked to illegal activity will be reported to the relevant authorities. my36 reserves the right to freeze accounts and withhold payments while an investigation is ongoing.

All bonuses and promotions offered by my36 are subject to the rollover requirements and minimum wagering conditions specified for each offer. These conditions are clearly displayed on the Promotions page and in the in-platform offer notifications.

4.1 Rollover Requirements

Any bonus received must have its rollover requirement fulfilled before a withdrawal is permitted. For example, a bonus with a 20x rollover means the total deposit plus bonus amount must be wagered 20 times before you can withdraw your winnings. The rollover rate for each promotion may vary and is explicitly stated in the terms of the relevant offer.

4.2 Bonus Abuse Policy

Any attempt to abuse the bonus system — including opening multiple accounts to claim bonuses repeatedly, using betting strategies deemed to exploit the system, or member collusion to manipulate bonus conditions — will result in cancellation of all bonuses, account suspension, and forfeiture of any related balance.

4.3 Bonus Validity Period

Each bonus has its own validity period, typically between 7 and 30 days from the date the bonus is credited. Unused bonuses will expire automatically upon the end of the validity period without compensation.

• Welcome bonus — valid for 14 days from the date of registration
• Deposit bonus — valid for 7 days from the date of deposit
• Weekly cashback — credited every Monday and valid for 72 hours
• VIP bonus — validity period stated in each individual offer

Use of the my36 platform must always remain within the bounds of Malaysian law and is subject to our community guidelines. The following actions are strictly prohibited and may result in account termination:

• Using automated software, bots, or scripts to access or interact with the platform
• Attempts to hack, breach, or disrupt my36 systems and infrastructure
• Sharing your account with another individual or allowing others to use your account
• Filing false claims, making unsubstantiated accusations, or spreading misleading information about my36
• Using offensive language, making threats, or harassing customer support staff or other members
• Any form of fraud, game manipulation, or collusion with other members
• Accessing the platform from legally restricted regions

My36 continuously monitors platform activity using automated detection systems and manual reviews. Any member suspected of breaching the terms may be subject to immediate action without prior notice.

My36 takes the protection of your personal data seriously. All collected information is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data will not be sold, transferred, or shared with third parties without your consent, except where required by law.

Our infrastructure uses 256-bit SSL encryption to protect all data transmitted between your device and my36 servers. Sensitive data such as identification and financial details are stored in a strictly controlled server environment with restricted access.

For more information on how we collect, use, and protect your data, please refer to Privacy Policy my36, which forms part of this agreement.

My36 is committed to promoting responsible and healthy gaming. We provide a range of self-management tools accessible directly from within your account at no additional cost.

• Daily, weekly, and monthly deposit limits that you can set yourself
• Personal loss limits to keep your spending in check
• Session time limits with automatic reminders
• Temporary self-exclusion (cooling-off) option for periods of 24 hours to 6 months
• Permanent self-exclusion for those requiring more serious support

If you or someone you know is showing signs of a gambling problem, please contact our support team or refer to Responsible Gaming page for guidance and relevant support resources.

If you have any complaint or dispute regarding your account, a transaction, or a game outcome, you may submit a formal claim to the my36 support team via live chat or email within 30 days of the incident.

My36 will thoroughly investigate each claim and provide a response within seven (7) business days. All decisions related to game outcomes are final once verified by the my36 server log system, which cannot be modified.

8.1 Appeals Process

If you are not satisfied with the initial decision, you may submit a written appeal to the my36 management team. The appeal will be reviewed by an independent team and the final decision will be communicated within 14 business days. The outcome at the appeals stage is final and binding.

You may close your my36 account at any time by contacting our support team. Account closure will be processed within 48 hours, and all valid balances will be returned once all rollover requirements are met and any related reviews are completed.

My36 reserves the right to suspend or terminate accounts without notice in the following situations:

• Violation of any terms stated in this document
• Evidence or suspicion of fraud, money laundering, or illegal activity
• Multiple account registrations or use of false identities
• Disrupting or breaching platform systems and infrastructure
• Receipt of instructions from relevant authorities

In the event of termination due to a terms violation, my36 reserves the right to forfeit all bonuses, promotional credits, and winnings derived from activities that breached these terms.

My36 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of material changes will be sent to members via registered email or in-platform notifications at least seven (7) days before the changes take effect.

It is your responsibility to review this Terms and Conditions page periodically. Continued use of the my36 platform after any amendments are published will be considered unconditional acceptance of the updated terms.

The latest version of these Terms and Conditions is always accessible on this page. If you have any questions about our terms, feel free to contact our support team, available 24 hours a day.