Your privacy is more than a legal obligation to us — it is a genuine commitment. Find out exactly how my36 collects, uses, and protects your personal data at all times.
All data transmitted between your device and my36 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Member personal data is only accessible by authorized my36 staff who genuinely require it. Access logs are reviewed regularly by the internal security team.
The my36 Privacy Policy is designed in full compliance with the Personal Data Protection Act 2010. Your rights to access, correct, and delete your data are always respected.
Sensitive data is stored in a tightly controlled server environment with multi-layered firewalls, real-time intrusion detection, and automatic data backups every 24 hours.
My36 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial gain.
You have the full right to access, update, and request deletion of your personal data at any time through the account centre or by contacting our support team.
This Privacy Policy ("Policy") describes in detail how my36 ("Platform", "We") collects, processes, stores, and protects your personal data ("Member", "You") when you use our services through the official my36 website or our mobile app.
This Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the my36 Terms and Conditions. By registering or using our platform, you consent to the processing of your personal data as described in this document.
My36 takes your privacy seriously. We understand that your trust is our most valuable asset, and we never take that responsibility lightly. Every data-related decision is made with full priority given to protecting your information.
This Privacy Policy applies only to services operated directly by my36. Third-party websites or services that may be linked from our platform have their own separate privacy policies.
My36 collects your personal data through several channels — directly from you during registration and platform use, and automatically through tracking technologies used in our platform operations.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | Account verification & KYC |
| Contact | Email, phone, address | Communication & support |
| Financial | Bank account, transaction records | Deposit, Withdrawal & AML |
| Technical | IP, device, cookies | Security & improvements |
| Activity | Game logs, betting history | Responsible gaming |
My36 only uses your personal data for legitimate, necessary purposes that are directly related to delivering our services. We will never process your data for purposes not stated in this Policy without obtaining fresh consent from you.
My36 does not sell, rent, or trade your personal data to any third party. Data sharing only occurs in the limited situations described below, and is always subject to strict confidentiality protections.
My36 works with selected third-party service providers for specific purposes such as payment processing, identity verification, and technical infrastructure. All these providers are bound by strict confidentiality agreements and are only permitted to process your data for the stated purposes.
My36 may disclose your personal data to the relevant authorities if required by Malaysian law, a court order, or an official investigation by a legitimate government agency. In such situations, we will notify you where possible unless prohibited from doing so by law.
In exceptional circumstances involving the safety or vital interests of any individual, my36 may disclose the necessary data to appropriate parties. Such situations are extremely limited and carefully considered.
In all data sharing arrangements, my36 ensures that recipients are bound by data protection obligations equivalent to or stricter than those set out in this Privacy Policy.
My36 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and protect your account security.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality and security of your my36 account.
We continually invest in the best security technologies and processes to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
While my36 takes comprehensive steps to protect your data, no system can guarantee absolute security. You also play an important role by keeping your account password confidential and reporting any suspicious activity to us promptly.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by my36. We are committed to making it easy for you to exercise these rights.
You may request a copy of all personal data we hold about you. Requests will be processed within 21 business days of receiving a complete submission.
If any of your personal data is inaccurate or outdated, you may request a correction at any time via your account settings or by contacting our support team.
You may request that we limit how we process your data under certain circumstances, such as when you are disputing the accuracy of the data or reviewing an objection to processing.
You may request deletion of your personal data when it is no longer needed for its original purpose, or when you withdraw your consent to processing. Deletion requests are subject to record retention obligations required by law.
You can opt out of direct marketing communications from my36 at any time by using the unsubscribe option in any marketing email or by contacting us directly.
To exercise any of the above rights, contact the my36 Privacy team by email at [email protected] or via live chat within the platform. Please include your account number to speed up the process.
My36 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| KYC & identity records | 7 years after account closure | AMLA & PDPA |
| Financial transaction history | 7 years from the date of transaction | Tax Act & AMLA |
| Support communication logs | 3 years from the date of interaction | Operational requirements |
| Game Log Data | 2 years from the date of activity | Responsible gaming |
| General account information | Active period + 1 year | Operational requirements |
Once the relevant retention period has expired, your data will be securely deleted or anonymized using procedures that comply with the latest industry standards.
My36 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with a clear effective date.
For material changes — meaning changes that significantly affect how we process your data — my36 will send a notification to your registered email and display an in-platform notice at least 14 days before the change takes effect. This gives you sufficient time to review and decide on your continued use of our services.
Continued use of the my36 platform after any Privacy Policy change takes effect will be considered acceptance of that change. If you disagree with the changes made, you may close your account and request deletion of your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by my36, our team is ready to assist through multiple channels.
We are committed to handling every privacy inquiry seriously and providing a clear response within the stipulated timeframe. Your satisfaction and trust are my36's top priority.
Over 500,000 Malaysian members have trusted my36. Your data is always safe with us. Register now and enjoy a 150% welcome bonus on your first deposit.
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